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Refund Policy

You can ask for refund if

1) You receive the product in a damage/ tamper condition

We request our customers to open and check the product at the time of delivery. In case there is any damage found to the product, please send an email at care@exclusivelane.com within 48 hours of delivery of the product along with your order number.

We will send you a replacement against the damaged product or we can issue a credit note which will be valid for one year.

In the case of furniture, we even provide reimbursement in case of minor damages.

We will bear the cost of sending you a replacement and getting the damaged product picked up from your place.

2) If you did not like the product

Please send us an email at care@exclusivelane.com within 48 hours of delivery of the product along with your order number.

Note:

Furniture products cannot be returned in this case. We accept returns only if the product shown on the website is not as per the specifications.

We do not accept returns for bulk orders as well which are greater than Rs 10,000. We accept returns only if the product shown on the website is not as per the specifications.

We will issue a credit note for the equivalent amount which will be valid for one year.

 

 

Note:

1) The cost of sending the shipment to us would be borne by you or If you want, we can get the product picked up from your place and can deduct the charges and can issue the credit note of the balance amount.

2) The product has to be packed properly so that it reaches us safely in both the cases ( if you are taking care of the delivery or we are taking care of the delivery), then only a credit note would be issued to you.

 

The product will be dispatched once we will receive the returned product.

 

Cancellation Policy 

For some reason if you do not wish to proceed with the order, inform us by sending an email at care@exclusivelane.com along with your order id.

We will cancel your order and will issue a credit note for the equivalent purchased amount.

No cancellation would be entertained for the dispatched orders.

Furniture orders cannot be cancelled.